Electronic Gaming Facilities Reopening Information


The health and safety of our patrons and employees is our number one priority. We continue to closely monitor Centers for Disease Control and Prevention (CDC) guidelines and public health advancements, and we have implemented operational procedures and protocols that you need to know before you make your next trip to Chickasaw Travel Stop’s electronic gaming facilities.

Temperature Screenings and Face Coverings


All patrons and employees entering Chickasaw Travel Stop’s electronic gaming facilities will be checked for temperature. Individuals with a temperature at or over 100.4°F (38°C) will be asked to return home and advised to seek appropriate medical care. Patrons and employees at Chickasaw Travel Stop’s electronic gaming facilities are required to wear protective coverings over their nose and mouth at all times.

Daily Operations


Chickasaw Travel Stop’s electronic gaming occupancy will be limited to 25% of building capacity, and the casino will close daily from 4 a.m. to 8 a.m. to allow for deep-cleaning of all areas of the gaming floor using electrostatic spraying techniques with EPA-certified chemicals. Every other chair will be removed from electronic games on the gaming floor. Complimentary beverage stations will not be self-serve at this time. An employee will serve patrons complimentary sodas and coffee from these areas.

Enhanced Cleaning and Disinfecting Protocols


Jani-King International, a commercial cleaning company, will provide ongoing disinfecting services through three methods for disinfecting.

  • Electrostatic Spray Application – This disinfecting process uses electrostatic sprayers and EPA-certified chemicals to spray the facility during the casino’s daily closure. The EPA-approved disinfectant becomes positively charged when released from the sprayer, completely covering the surface or object being sprayed and killing viruses in less than one minute. The electrostatic spraying application process enables large areas to be covered quickly, effectively disinfecting light switches, handrails, doorknobs and handles, and other high-frequency touchpoints.
  • Non-electrostatic Spray Application – This disinfecting process uses battery-operated and pump sprayers to apply disinfectant chemicals onto a surface. Once the dwell time is reached, the chemical must then be wiped from the surface.
  • Manual Disinfection Process – This disinfecting process uses standard cleaners and water to pre-clean surfaces prior to applying an EPA-registered disinfectant to frequently touched surfaces or objects for appropriate contact times as indicated on the product’s label.

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-touch surfaces like electronic gaming machines, ATMs, handrails, countertops and seating areas. Hand sanitizer dispensers have been increased and will be placed at guest and employee entrances and exits as well as high-contact areas such as ATMs. Efforts also have been increased in back-of-house areas with an emphasis on employee break rooms, employee entrances and exits, loading docks, offices, security desks and on equipment shared among employees during the normal course of operations.

Employee Trainings


Before returning to work, employees are required to complete training on our new operational procedures, cleaning and disinfecting protocols, and the proper use of Personal Protective Equipment (PPE) relevant to their specific position and Chickasaw Travel Stop’s general information.

Physical Distancing


Patrons are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while standing in lines or moving around the property. Bars will be for service only and bar chairs will be removed. Additional physical distancing measures include the use of canned or bottled beverages, cashless payment systems or receipt-less transactions and other measures as appropriate for a specific establishment.

Daily Operations


Bars have reduced seating capacity to implement physical distancing. Hours of operation may vary to allow for additional cleaning procedures and protocols. We will do our best to keep current hours of operation up-to-date.

Check Out These Other Frequently Asked Questions Before You Visit Chickasaw Travel Stop Electronic Gaming Facilities


General Questions


How are the electronic games being cleaned?


Ongoing disinfecting services using electrostatic sprayers and EPA-certified chemicals will be used on an ongoing basis along with manual cleaning efforts with EPA-certified disinfectants. Additionally, electronic game attendants will sanitize electronic games frequently and thoroughly throughout the day.

Will patrons be able to bring their own sanitizing wipes and use them to wipe down electronic games?


While we are using EPA-approved disinfectants and following CDC guidelines, patrons may bring their own sanitizing wipes for their personal use.

What happens to people when maximum occupancy is reached?


If maximum capacity is reached, patrons will be asked to wait in clearly marked queue lines that have been set up at the casino entrance and spaced six feet apart to allow for physical distancing as patrons wait to enter the facility. As other individuals leave the facility, individuals in line will be able to enter the building.

I have a gaming ticket to cash-out. How long do I have to redeem it upon reopening?


Gaming tickets/vouchers that would have been valid during the temporary closure may be redeemed for up to 14 days after May 27, 2020. After June 10, 2020, expired gaming tickets/vouchers must be redeemed at the Cashier’s Cage.